FREQUENTLY ASKED QUESTIONS |
The CTV Broadband Network is a free broadband video network consisting of various channels, brought to you by CTV Inc.
No. The CTV Broadband Network is totally free.
The CTV Broadband Network features a wide range of exclusive video content. Watch select TV shows, daily segment clips, and exclusive extra content over several themed channels.
This is your own channel. Add clips from any clip or episode by hitting the "+" icon,. The clips are added to your playlist. You can then watch your own programming, played in order. You can also create your own playlist and send it to a friend using the link in the Playlist section.
If you like the clip or video episode you're watching, feel free to click on the FIVE STARS rating bar and give it a rating. You can see the total number of ratings and the average rating of all votes to date. You can vote once per clip per episode. We love your feedback so vote often!
The programming for The CTV Broadband Network can come from a variety of sources and content producers. In all cases we only carry Canadian distribution rights to these programs. Our webpages and video player are configured to only stream shows to verified Canadian intenet connections.
It could be that you are accessing the internet through an international IP address (AOL Canada subscribers, possibly business networks, etc.) Please use the link below to determine your computer location. After looking at this information, if your country code is indeed "CA" please let us know about the problem and we will try to fix it - email us at support@ctvdigital.com. If the information tells you that you're in a different country code, you may want to contact your internet provider to find out why.
In order to offer you all of this terrific content free of charge, The CTV Broadband Network displays ads to pay for the service. Please help us continue to offer The CTV Broadband Network for free by supporting our advertisers.
Directly below the video, to the left you'll see a link for "full screen". Please note that Full Screen mode takes over your entire screen. To return to your previous view, hit the Escape key or double-click on the video. To fully enjoy Full Screen mode, we suggest that you turn off any screensavers as they can interfere with extended playback.
The minimum system configuration to use The CTV Broadband Network is:
The optimal system configuration to use The CTV Broadband Network is:
Although The CTV Broadband Network is optimized for the PC systems as described above, the streaming video can work with most Mac systems.
Mac OS = minimum OSX
Required browser: Latest version of Firefox for Mac (download here)
Required Quicktime plugin: Flip4Mac (download here)
The CTV Broadband Network does not require special software to run.
You will, however, need the most recent versions of Microsoft Internet Explorer, Windows Media Player, and Macromedia Flash.
This is a known bug with Windows Media Player. To solve the problem, you'll need to follow two steps:
This is a known bug with Windows Media Player. To solve the problem, you'll need to follow two steps:
There are three possible causes for this.
1) Some computers cannot display video unless they are in 24- or 32-bit color mode. To see if you are in this mode, right-click on your desktop and choose ‘Properties’. Then click the ‘Settings’ tab. There should be a box near the lower-right which says ‘Color Quality’. From the dropdown menu, make sure either 24-bit (high color) or 32-bit (true color) is selected.
2) You may not have the required version of Windows Media Player installed. To fix this:
3) You may be using Windows Media Centre. We have had reports some configurations of PC's and Windows Media Centre are having difficulties displaying the video. Please email us at support@ctvdigital.com if you think this is the problem.
Your current bandwidth may not be sufficient to allow the video to completely stream. You must be using a high-speed internet connection. Alternatively, your computer may be tasked with doing too many other things along with the video streams. Try closing other programs that may be either accessing the internet (filesharing or messenger programs) or using your system resources.
Some internet security programs on your computer may block the required scripts from running within the The CTV Broadband Network player. There are a few things to try to allow The CTV Broadband Network to be allowed to run within your browser: